Order and Payment FAQs

Once your order has been dispatched you will receive an email containing a tracking number that can be used on the courier’s website. You may also check on the status of your order by logging in to your account on our website and view your Order History.

All items ordered with Omorovicza depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.

Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

If you need to make changes or cancel your order, please contact us as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to accommodate your request and cancel the order if necessary. Once the order has been shipped, changes or cancellations will no longer be possible.

You should receive an order confirmation email shortly after you place an order. We will also send you an email as soon as your order is on it's way. You can always login to your Account for the latest status of your order.

In checkout you will see a box titled "Discount Code or Gift Card."

Add your promotional code into this box and click ‘Apply’ to activate the discount.

Queen of Hungary Mist is a facial mist designed to be used throughout the day to refresh and hydrate the skin.

The Queen of Hungary Evening Mist is designed to be used in the evening due to the presence of anti-inflammatory cannabidiol (CBD) which calms and soothes the complexion whilst defending against free radical damage and stimulating cell repair overnight.

It also contains restorative melatonin which boosts the skin’s nightly repair cycle to restore a healthy and youthful appearance by day. 

We are not certified to the Vegan trademark but many of our products are vegan.

• Cushioning Day Cream
• Daily Vitamin C
• Queen of Hungary Mist
• Silver Skin Saviour
• Midnight Renewal
• Miracle Facial Oil
• Queen Cream
• Queen of Hungary Evening Mist
• Gentle Buffing Gelée
• Cashmere Cleanser
• Blue Diamond Eye Cream
• Deep Cleansing Mask
• Cleansing Foam
• Illuminating Moisturiser
• Firming Body Oil
• Reviving Eye Cream
• Gold Night Drops
• Blue Diamond Resurfacing Peel
• Moor Cream Cleanser
• Illumineye C
• Acid Solution
• Ultramoor Mud Mask
• Blue Diamond Concentrate
• Refining Facial Polisher
• Balancing Moisturiser
• Glam Glow
• Instant Perfection Serum
• Peachy Micellar Cleanser
• Gold Shimmer Oil
• Face Glow
• Gold Sugar Scrub
• Elemental Emulsion
• Midnight Radiance Mask
• Silver Skin Tonic
• Omoressence
• Mineral UV Shield SPF 30
• Soothing Shave
• Complexion Perfector SPF 20
• Rose Lifting Serum
• The Cure
• Magic Moisture Mist
• Scalp Reviver
• Pure Hands
• Gold Flash Firming Serum
• Instant Plumping Cream
• Youthful Hands
• Queen Essence
• Even Tone
• Bagatelle de Gabrielle
• Silver Skin Lotion
• Budapest Bath Oil
• Budapest Bath Salts

• Intensive Hydralifting Cream
• Gold Eye Lift
• Firming Neck Cream
• Nourishing Hand Treatment
• Copper Peel
• Rejuvenating Night Cream
• Blue Diamond Supercream
• Thermal Cleansing Balm
• Body Cream, Gold Rescue Cream
• Perfecting Lip Balm
• Revitalising Scalp Mask
• Gold Hydralifting Mask
• Acid Fix
• Queen Cleanser
• Massage Cream

Omorovicza believes that beauty products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.

All of our cosmetic products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty-free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny
criteria. Our supplier monitoring system is also independently audited.

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org

We always recommend you consult your physician or a suitable health professional to discuss which ingredients and products you can use during pregnancy and breastfeeding.

Using beta hydroxy acids (BHA’s) such as salicylic acid and alpha hydroxy acids (AHA’s) such as glycolic acid are generally considered to be safe for use during pregnancy when used at low levels. We always recommend you consult a healthcare professional.

We recommend you avoid the use of retinoids during pregnancy or breastfeeding and we always recommend you consult a healthcare professional.

Products which contain retinoids are:

• Gold Eye Lift (contains Retinol)
• Gold Night Drops (contains Retinol)
• Illumineye C (contains Retinol)
• Midnight Renewal (contains Retinol)
• Advanced Skin Renewal Booster for Hydrafacial (contains Retinyl Palmitate).

We recommend you avoid Budapest Bath Oil during pregnancy and breastfeeding as it contains a mix of essential oils e.g. sage oil which may not be suitable for use during pregnancy. We always recommend you consult a healthcare professional.

Click here for more information on essential oils and pregnancy (this link will take you off the Omorovicza website). 

Acid Fix is a multi-purpose treatment which contains a potent blend of glycolic acid, salicylic acid and lactic acid to deeply exfoliate, resurface and brighten the skin.

We recommend to use this product in the evening only and apply between two to three drops to the skin after cleansing.

This product can be used two to three times a week.

Suitable for oily, combination and normal skin types.

Acid Solution is an essence/toner which hydrates, balances and exfoliates the complexion. It also contains glycolic acid, salicylic acid and lactic acid but the level of glycolic acid is lower than in Acid Fix. This means it can be applied day or night after cleansing.

We recommend using an SPF, especially following the use of products containing exfoliating acids.

Retinoids are a group of compounds derived from vitamin A.

Retinol contains an alcohol (-OH) end group which oxidises within the skin to form retinaldehyde or retinal. The aldehyde (-CHO) end group is then further oxidised within the skin to form retinoic acid which contains a carboxylic acid (-COOH) end group. The resulting complex is the active form of vitamin A and activates retinoic acid receptors (RAR’s) within the skin to provide a multitude of benefits.

Both Retinol and Retinal provide the same well-aging/anti-aging benefits by stimulating fibroblasts to produce collagen fibres to combat fine lines and wrinkles and improve skin elasticity whilst boosting cell proliferation to refine skin texture and tone.

The difference between the two ingredients is down to their efficacy.

Retinal works much faster (11X) than Retinol due to less conversion steps required in the metabolic pathway to retinoic acid meaning it gives efficacious results and fast. 

Both Deep Cleansing Mask and Ultramoor Mud Mask detoxify and purify the skin due to the presence of Hungarian mud and clays.

Deep Cleansing Mask contains kaolin clay whilst Ultramoor Mud Mask contains kaolin and hectorite clays to absorb excess oil and decongest.

Deep Cleansing Mask contains acerola fruit extract which is a potent source of antioxidants to protect the skin against oxidative damage.

Ultramoor Mud Mask contains a marine exopolysaccharide which demonstrates instant plumping and firming effects. It also contains various oils to nourish and moisturise.

• Acid Solution: 0.5 %
• Scalp Reviver: 0.52 %
• Silver Skin Tonic: 1 %
• Silver Skin Lotion: 0.12 %
• Silver Skin Saviour: 1 %
• Revitalising Scalp Mask: 0.5 %
• Acid Fix: 0.5 %
• Midnight Radiance Mask: 0.2 %
• Illuminating Moisturiser: 0.12 %

• Refining Facial Polisher: 2-3 times per week
• Copper Peel: Once per week
• Acid Fix: 2-3 times per week
• Acid Solution: Can be used daily
• Blue Diamond Resurfacing Peel: 2-3 times per week
• Silver Skin Saviour: Once per week
• Silver Skin Tonic: Can be used daily
• The Cure: The Cure is an intensive 9-day ampoule programme so we recommend to use it in the lead up to a special occasion or to renew and reset tired, stressed skin. It should be used in the evening after cleansing. 

Discontinue use if you suspect you have had a reaction to one of our products.

Customer Service will record the issue.

We may request the batch code (found on the packaging) and ask for a description of the storage conditions so we can investigate further. 

• The Cure Phase I
• The Cure Phase II
• Magic Moisture Mist
• Copper Peel Activator
• Reviving Eye Cream

• Mask: Deep Cleansing Mask
• Cleanse: Cleansing Foam, Gentle Buffing Gelee, or Thermal Cleansing Balm
• Pre-Shave: Soothing Shave
• Essence: Omoressence
• Moisturiser: Elemental Emulsion, Balancing Moisturiser
• Eye: Reviving Eye Cream

Chemical exfoliants such as alpha hydroxy acids (AHA’s) and beta hydroxy acids (BHA’s) work by breaking the bonds which hold skin cells together. This helps to shed the top layers of the skin to reveal fresh, rejuvenated skin which is smoother and more even.

There are a range of AHA’s including glycolic acid, lactic acid, citric acid and malic acid which work on the surface of the skin. BHA’s such as salicylic acid can penetrate deeper into the skin as it is oil-soluble.

Exfoliating acids can make the skin more sensitive during sun exposure so we would always recommend the use of an SPF during the day.

Using too many exfoliating acids can sometimes irritate the skin if you have not built up your tolerance. It is always a good idea to patch test your skin to check for any irritation before regular usage. 

Free product samples can be added to your basket on our website during checkout.

Please select up to 2 free samples at checkout prior to completing your order.

Omorovicza Institutes as well as Spas and Retailers which carry Omorovicza products may provide free samples. Samples are subject to availability and individual Retailer / Spa policy.

Samples are completely optional.

Many people don't need samples or are interested in reducing waste.

Simply skip the step of selecting samples during checkout.

Cosmetic products on the market must undergo a strict safety assessment process.

All of our products and their ingredients have been safety assessed by a professional toxicologist.

They are safe and comply with EU Cosmetic Regulation EC 1223/2009.

Some individuals with rare skin concerns or a severe history of skin allergies or reactions may opt to do a patch test prior to beginning any new skincare regime regardless of the brand or ingredients.

Patch tests are often performed on the inner arm or the neck just behind the ear.

• Acid Solution
• Acid Fix
• The Cure Phase I
• Silver Skin Saviour
• Moor Cream Cleanser

• Acid Solution
• Illuminating Moisturiser
• Midnight Radiance Mask
• Acid Fix
• Silver Skin Saviour
• Silver Skin Lotion
• Silver Skin Tonic
• Revitalising Scalp Mask
• Scalp Reviver

• Silver Skin Saviour
• Perfecting Lip Balm
• Scalp Reviver
• Moor Cream Cleanser
• Cashmere Cleanser
• Acid Solution
• Omoressence
• Queen Essence
• Reviving Eye Cream
• Midnight Renewal
• Copper Peel Activator
• Acid Fix
• Mineral UV Shield SPF 30
• Complexion Perfector SPF 20 (all shades)
• Soothing Shave
• Blue Diamond Resurfacing Peel

• Moor Cream Cleanser
• Complexion Perfector SPF 20 (all shades)

• Cleansing Foam
• Moor Cream Cleanser
• Gentle Buffing Gelee
• Magic Moisture Mist
• Queen of Hungary Evening Mist
• Illuminating Moisturiser
• Daily Vitamin C
• Even Tone
• Soothing Shave
• Body Cream

• Even Tone
• The Cure Phase I

• Moor Cream Cleanser

• Moor Cream Cleanser
• Cushioning Day Cream
• Elemental Emulsion
• Reviving Eye Cream
• Soothing Shave
• Body Cream

We aim to formulate our products to be efficacious yet gentle but sensitivity may occur dependent on your skin type and use.

We recommend trying one new product at a time so you don’t overload your skin with new ingredients/actives.

Introduce a new product in stages so you can build up a tolerance. For example, you could start by using the product every other evening before using each day. 

It can take the skin some time to adapt to a new product so we recommend trialling for 4-6 weeks.

If irritation persists over time in the form of redness, dryness or flaking, we recommend to discontinue use.

• Gold Eye Lift (Retinol)
• Gold Night Drops (Retinol)
• Illumineye C (Retinal)
• Midnight Renewal (Retinal)
• Hydrafacial Advanced Skin Renewal Booster (Retinyl Palmitate)

"Clean" is a vague term which is not regulated in the cosmetics and beauty industry.

"Natural" can be a misleading term which is not currently regulated in the cosmetics and beauty industry.

None of our products are certified Organic.

All of our products are free from BHT (Butylated Hydroxytoluene).

All of our products are free from Hydrocortisone.

All of our products are free from Parabens.

Products which contain sulfates include:

• Illumineye C
• Gold Rescue Cream
• Cleansing Foam

All of our products are free from Phthalates.

All of our products are free from SLS (Sodium Lauryl Sulfate).

SLS is a specific surfactant which is classed as a sulfate.

Skin can feel slightly sensitive and dry post-wax therefore it is important to rehydrate and moisturise in the days after facial waxing.

It is also important to gently exfoliate the skin a few days after waxing to avoid micro-grazing the skin.

• Cleanse/Gentle Exfoliation: Gentle Buffing Gelee
• Essence/Hydrate: Omoressence/Queen Essence
• Serum: Daily Vitamin C/Even Tone
• Moisturise: Cushioning Day Cream/Queen Cream
• SPF: Mineral UV Shield SPF 30
• Night Cream: Rejuvenating Night Cream